Privacy Policy

Privacy Notice

Safe Haven Counseling and Wellness ("Company," "we," "our," or "us") respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, register for our free trainings, enroll in The Capacity Method, purchase coaching services or digital products, subscribe to our email list, or otherwise interact with our business.

By using our website or purchasing our products or services, you agree to the practices described in this Privacy Policy.

I. Information We Collect

We may collect personal information that you voluntarily provide, including but not limited to:

Name
Email address
Phone number
Mailing address
Billing information
Payment information (processed through secure third-party payment providers)
Coaching application responses
Capacity Assessment responses
Survey responses
Course worksheets and exercises
Messages you send through contact forms or email
Any other information you voluntarily submit

II. Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

IP address
Browser type
Device information
Operating system
Website usage
Pages visited
Time spent on pages
Referral sources

We may use cookies, analytics tools, pixels, and similar technologies to improve website performance and user experience.

III. How We Use Your Information

We may use your information to:

Provide access to The Capacity Method and other educational programs
Process purchases and payments
Deliver coaching services
Send course materials
Respond to inquiries
Improve our website and customer experience
Provide customer support
Send newsletters, educational resources, promotions, and updates
Analyze website performance
Comply with legal obligations

You may unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our emails.

IV. Payment Processing

Payments are securely processed through trusted third-party payment processors.

Safe Haven Counseling and Wellness does not store complete credit card or payment information on our servers.

V. Sharing Your Information

We value your privacy.

We do not sell, rent, or trade your personal information.

We may share your information only when necessary with trusted third-party providers that help us operate our business, including:

Kajabi
Stripe
PayPal
Email marketing providers
Scheduling software
Website hosting providers
Analytics providers
Customer support software

These providers receive only the information necessary to perform their services and are expected to safeguard your information.

We may also disclose information if required by law or to protect our legal rights.

VI. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

Improve website functionality
Understand visitor behavior
Analyze website traffic
Improve marketing efforts
Personalize your experience

You may disable cookies within your browser settings; however, doing so may affect website functionality.

VII. Data Security

We use commercially reasonable administrative, technical, and physical safeguards to protect your information.

Although we strive to protect your information, no method of electronic transmission or storage is completely secure. Therefore, we cannot guarantee absolute security.

VIII. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices or content of third-party websites. We encourage you to review their privacy policies before providing personal information.

IX. Coaching Services, Therapy Services, and HIPAA

Safe Haven Counseling and Wellness provides both licensed mental health services and non-clinical coaching and educational services. These services are separate and distinct.

The Capacity Method is a coaching and educational program. It is not psychotherapy, counseling, mental health treatment, medical treatment, crisis intervention, or healthcare.

Participation in The Capacity Method does not establish a therapist-client relationship, counselor-client relationship, physician-patient relationship, or any other healthcare provider relationship.

Although the program may include education related to stress, burnout, anxiety, emotional well-being, neuroscience, Polyvagal Theory, behavior change, and human performance, all information is provided solely for educational and coaching purposes.

Nothing contained within the program should be interpreted as psychological, psychiatric, or medical advice.

Participants should consult their physician or licensed healthcare provider regarding any medical or mental health concerns.

Because The Capacity Method is a coaching program, information shared through the program—including course worksheets, coaching calls, email communication, online communities, assessments, or course platforms—is generally not protected under the Health Insurance Portability and Accountability Act (HIPAA) in the same manner as information shared within a formal psychotherapy relationship.

While we take reasonable precautions to protect your privacy, participants should avoid sharing highly sensitive medical, psychiatric, crisis-related, or protected health information through non-clinical communication channels.

If you are separately receiving psychotherapy or counseling services from Safe Haven Counseling and Wellness, those clinical services are governed by separate informed consent documents and applicable privacy laws, including HIPAA where applicable.

Participation in The Capacity Method does not create or imply enrollment in therapy services.

X. Educational Disclaimer

The Capacity Method is intended for educational and informational purposes only.

Our content is designed to educate individuals on stress, burnout prevention, nervous system regulation, resilience, performance, and personal development.

The information provided should not be considered medical advice, mental health treatment, diagnosis, or a substitute for individualized care from a licensed healthcare professional.

If you believe you are experiencing a medical or mental health emergency, contact 911 or your nearest emergency services immediately.

Children's Privacy

Our website, coaching programs, and educational materials are intended for adults aged 18 years or older.

We do not knowingly collect personal information from children under the age of 18.

If we become aware that information has been collected from a child without appropriate consent, we will promptly delete that information.

XII. Your Privacy Rights

Depending on your state of residence, you may have certain privacy rights under applicable law.

These rights may include the ability to:

Request access to your personal information
Request correction of inaccurate information
Request deletion of personal information
Request information regarding how your data is used
Opt out of marketing communications

To exercise any of these rights, please contact us using the information below.

XIII. Data Retention

We retain personal information only as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

XIV. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time.

Changes become effective immediately upon posting the updated Privacy Policy on our website.

Your continued use of our website or services after changes are posted constitutes acceptance of those changes.

XV. Contact Information

If you have questions regarding this Privacy Policy or how your information is handled, please contact us:

Safe Haven Counseling and Wellness

8009 Tuscarora Trail

Austin, TX 78729

Email: [email protected]